namesecure registrar problems
Namesecure.com is a dangerous and dysfunctional Registrar . I have had 4 .INFO domain names with them now for the past 2 or maybe three years and by now , I am totally horrified with their lack of support. Even earlier I had seen that it takes around 3-4 days minimum to get a response from them via Email – however little maybe the issue . But over the past 4-5 months even that has become totally absent. Even at this age when domain registrars like Enom , GoDaddy and RESELLERCLUB are adding more and more added benefits and ways and means to come closer to their customers and sub-resellers, it horrifies me to see a domain registrar owned by Verisign , has such atrocious and poor support .
To explain what i wanted to do :
- Modify Nameserver of 2 of my domain names with them . Inside their control panel , which is entirely cumbersome and requires 5 clicks to reach any required destination, whenever i tried submit my modification for adding new nameserver or deleting an existing nameserver , it shows a generic error – WTF, why should i not be able o modify or add a nameserver for a domain name i own ??
- The Contact Form on their website , ALWAYS for the past 5 months shows a CONSTANT MESSAGE – “from the past 24-48 hours we are recieving heavy traffic and hence support response time might be slow” . Can you believe how comic that is … i doubt they have ANYONE emailing them for support , by now all must have fled to other registrars .
- They DONT have a PHONE NUMBER anywhere on their website … imagine !! Not on any public page , nor for any existing customer . And i now doubt they have any employees either …. because the reply to the contact form which came after 4-5 days came from a netsol email id .
- The Email said , we apologise for the delay andwe grieve for your problem … please explain your issue – which i already had , and we will solve it ourself and update you .
- That was almost a week back and I still have not heard from them !!
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Tags: bad registrar, domain name, horror story, namesecure, problem, verisign
December 22nd, 2007 at 10:16 pm
My latest E-mail earlier today to NameSecure.com:
MY DOMAIN FORWARDING HAS BEEN DOWN SINCE THE MORNING OF 12/19/2007. YOU ARE SEVERELY HAMPERING MY BUSINESS COMMUNICATIONS AND CREDIBILITY. YOU FAILED TO RESPOND TO MY E-MAIL WITHIN 24 HOURS. YOU CONCEAL YOUR TELEPHONE NUMBER. I SEE THAT YOU HAVE A BAD REPUTATION ON THE WEB FOR THIS TYPE OF ABUSE. YOU MUST IMMEDIATELY CORRECT THIS INEXCUSABLE IMPASSE TO MITIGATE YOUR LIABILITY. IF YOU CAUSE THE LOSS OF MY DOMAIN NAME OBLAW.COM TO ANOTHER OWNER YOU WILL BE SUED.
Date: Thu, 20 Dec 2007 09:05:27 -0800
To: support@namesecure.com
From: Robert Burns
Subject: Service Request # 1-317836081
Please advise what, if anything, remains to be done to (a) complete transfer to NameSecure.com of registration of my domain OBLaw.com and to resume forwarding of my mail by ATT/Yahoo. I am about 24 hours without mail forwarding now.
December 23rd, 2007 at 2:06 pm
hi robert
sadly i am YET to get any reply from them either. at least you seem to be in the US , maybe you can progress further in the matter with them more directly . They are owned by Verisign Inc , so try contacting them through the direct channels .