Namesecure.com is a dangerous and dysfunctional Registrar . I have had 4 .INFO domain names with them now for the past 2 or maybe three years and by now , I am totally horrified with their lack of support. Even earlier I had seen that it takes around 3-4 days minimum to get a response from them via Email – however little maybe the issue . But over the past 4-5 months even that has become totally absent. Even at this age when domain registrars like Enom , GoDaddy and RESELLERCLUB are adding more and more added benefits and ways and means to come closer to their customers and sub-resellers, it horrifies me to see a domain registrar owned by Verisign , has such atrocious and poor support .

To explain what i wanted to do :

1. Modify Nameserver of 2 of my domain names with them . Inside their control panel , which is entirely cumbersome and requires 5 clicks to reach any required destination, whenever i tried submit my modification for adding new nameserver or deleting an existing nameserver , it shows a generic error – WTF, why should i not be able o modify or add a nameserver for a domain name i own ??
2. The Contact Form on their website , ALWAYS for the past 5 months shows a CONSTANT MESSAGE – “from the past 24-48 hours we are recieving heavy traffic and hence support response time might be slow” . Can you believe how comic that is … i doubt they have ANYONE emailing them for support , by now all must have fled to other registrars .
3. They DONT have a PHONE NUMBER anywhere on their website … imagine !! Not on any public page , nor for any existing customer . And i now doubt they have any employees either …. because the reply to the contact form which came after 4-5 days came from a netsol email id .
4. The Email said , we apologise for the delay andwe grieve for your problem … please explain your issue – which i already had , and we will solve it ourself and update you .
5. That was almost a week back and I still have not heard from them !!

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